Policies

Privacy Policy

As our client, we will collect data about you in connection with the service we provide to you, in the following ways:

From your interactions with us either by way of telephone, email, letters or personal meetings; and
From third parties involved in your matter.

We take all reasonable precautions to keep your personal information secure, including safeguards against unauthorised access, use or data loss.

How the Law Protects You

Data protection law says that we are allowed to use personal information only if we have a proper reason to do so, and those proper reasons are as follows:

To fulfil a contract we have with you.
To protect your interests (i.e. to check conflict)
When it is our legal duty.
When it is in our legitimate interest.
When you consent to it.
When it is necessary to carry out a task due to public interest or obligation set by an Official Authority who has control over us.

In our role as your legal adviser, we are therefore permitted to use your data in order to fulfil our contract, or our engagement, with you.

How We Use Your Personal Data

The main ways in which we may use your personal data are as follows:

To create your matter on our case management system.
To meet our regulatory duties in respect of ID verification.
To help us prevent and detect fraud, money laundering and other financial crimes.
To draft and/or approve any legal documentation required in the transaction on which we are instructed.
To progress your matter on which we are engaged.

Sharing Your Personal Information

We may share your personal information with third parties in order to progress your matter, depending on the type of matter. Some examples (the list is not exhaustive), are as follows: other solicitors, the Court, Counsel, HMRC, Land Registry, the Office of the Public Guardian, the Court of Protection.

Retaining Your Personal Information

We will retain your personal information for as long as it is necessary for the purposes outlined above. Typically we will retain your data for a minimum of seven years to fulfil our purposes, to comply with legal and regulatory requirements, or for any legal claims.

We will maintain the security and protection of the information we hold.

Your Data Subject Rights

The right to be informed;
The right of access;
The right to rectification;
The right to object to processing;
Rights in relation to automated decision making and profiling;
The right to be forgotten;
The right to data portability;
the right to restrict processing;

Further information on each of these 8 data subject rights can be found on the Information Commissioner’s Office at A guide to individual rights | ICO

How We Respond to Your Rights

If you would like to exercise any of the above rights, please send a letter or an email, marked “Data Request” for the attention of our “Data Protection Manager”, to either our Redruth office or We may need to verify your identity prior to responding to your request. We will respond to your request within 30 days.

Making a Complaint

If you have any concerns about the use of your personal data, or the way we handle requests relating to rights, please raise a complaint, in the first instance with the fee earner handling your transaction. If you are not happy with the outcome, please request our Complaints Procedure from Reception. If you are then not happy with the way we handle your complaint regarding data use, you are entitled to raise a complaint direct with the UK Information Commissioner’s Office via the details available on their website – www.ico.org.uk

Close